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The
result of services provided
by inContact is often a technology solution to knowledge-enable
our client.
Applicability
No two solutions from inContact are the same. We tailor
solutions to meet your requirements in areas such as:
- Business
goals and vision
- Technology
preferences
- Culture
and people
- Finance
- Timeframes
The
common theme across all inContact solutions is the focus
on delivery of necessary information and knowledge to
where it is needed, when it is needed.
The
primary purpose of any such solution is to link those
who need the knowledge with the knowledge itself. For
tacit knowledge, this is normally achieved by colloboration
between the two parties. For explicit knowledge this
is achieved by creating repositories and systems that
store the knowledge and allow searching and retrieval
when needed.
The
solutions developed by inContact act as infrastructure
that enables quick and easy capture, management and
reuse of knowledge. We provide the platform for reducing
costs and improving effectiveness of business operations.
Self-service
websites
Knowledge-enable your website to create a powerful
and effective user experience for customers, partners
and suppliers.
Call
and contact centres
Knowledge-enable your call centre so front-line agents
can address every need of the customer, without the
escalation into the organisation.
Training
and Compliance
Knowledge-enable your business through online learning
snline learning systems that ensure your employees reach
corporate, industry or legislative requirements.
Intranet
Search Solutions
Knowledge-enable your intranet with powerful and easy
to use searching that actively engages the user.
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